Refunds and cancellations
This site does not collect payment. When you later pay by invoice or bank transfer after an emailed enrolment, the following rules apply unless the enrolment note states a stricter consumer right.
Eligibility
A full refund is available if you cancel in writing more than 14 days before the first live session, provided materials beyond the public syllabus have not been issued.
Timeframe to request
Write to hello@query-layerbase.digital within 14 days of the first session if you believe the programme was not delivered as described. Requests after the cohort ends are considered only where we cancelled a majority of live hours and did not offer a recap.
Full or partial refunds
If we cancel a cohort, you receive a full refund of sums paid, or a transfer to the next UK-hours run. If you miss more than three live sessions of the Event Contract Lab, recordings remain available but the fee is not refunded for those absences. If we deliver fewer than half the advertised live hours, you may choose a partial refund proportional to undelivered hours.
Non-refundable items
Private company workshops quoted by email after custom scoping, once the first workshop day has begun. Third-party licences you bought yourself. Bank charges on returned international transfers.
Process
Email the enrolment reference, name, and reason. We confirm receipt within two UK working days and decide within ten.
Processing time and method
Approved refunds are returned by the same bank transfer route within 14 UK working days of approval. We do not refund to a third party’s account.
Contact for refund requests
hello@query-layerbase.digital, or 077 3612 9565, using the Blackcraig postal address on the contact page if you prefer paper.
Cancellation by us
We may cancel if seats fall below eight or an instructor is unavailable without cover. You may transfer or receive a full refund of sums paid.
Exceptions
Nothing here limits mandatory UK consumer rights. If those rights give you more than this notice, those rights win.